id: MzI1MTk2IDE3

reference: 325196

documentId: 325196

connectionPointId: 17

Titolo di lavoro: MANUTENTORE DI RETI E SISTEMI INFORMATICI

Descrizione del lavoro:
Four Corners is the business line of AHCG, specialized in recruiting high profile professionals in the Fashion, Luxury and Lifestyle markets. On behalf of an important Cosmetics Company, we are now looking for a:

Technical Services Manager

The Technical Services Manager will focus on business functions and brands within his/her affiliate(s) as the local site IT account representative, working directly with affiliate management and user community the TSM manages customer relationships, captures local needs and perspectives with business stakeholders.

Main Responsibilities:

Service Management
•	Local oversight of service quality and availability;
•	Local point of contact for information capture or dissemination;
•	Perform site governance, represent IT interests at key locations and maintain knowledge of people, processes and technology;
•	Conducts regular assessments with key business contacts and functions to review service level agreements (SLAs), service changes and service quality at assigned sites;
•	Identification and management of cross functional service improvements; work with IT (retail, applications, and infrastructure), service providers and business to ensure that plans are delivered with a high level of customer satisfaction.

Business Engagement
•	Bridge between the local business and IT functions – coordinates site outages, technology rollouts and upgrades; 
•	Manages customer relationships, communicates with business stakeholders on IT initiatives; provides visibility to IT leaders on local business perspective and needs;
•	High-touch VIP support;
•	Go-to person for escalation by local business and retail;
•	Captures demand requests from business units; Interpret high complexity and ambiguous IT requests ensure they get moved into appropriate execution work stream;
•	Audits – Internal and External;
•	Privacy compliance and regulations;
•	Coordinates project and local delivery services with assigned business stakeholders.

Project Management Support
•	Provide local project coordination for global and regional deployments;
•	Business guidance and support for local small projects and complex tasks.

Requirements:

•	College degree (preferably in Information Systems, Computer Science) but not mandatory if relevant Technology/Business professional experience; 
•	5 years' experience developing, implementing & managing IT projects, and business relationships;
•	Preferably standard IT certifications including ITIL, SDLC, PMP, etc;
•	Prior experience managing IT Vendors;
•	Experience working with geographically dispersed team & customer base;
•	Demonstrated ability to manage multiple concurrent project;
•	Ability to lead, influence & motivate staff & partners;
•	Ability to think strategically & communicate effectively in a fast-moving, rapidly changing environment;
•	Organized with good communication skills; including foreign language skills (English / Italian mandatory);
•	High level of English, Italian and a good knowledge of German.


Location: Milan (availability to travel)

Aegis guarantees equal opportunities (L. 903/77) - Aegis Srl, AUT. MIN. Prot. 26543 D. Lgs 276/03.

numberOfPosts: 1

positionTypeCode: temporary

contractTypeCodes_0: fulltime

Nome del datore di lavoro: AEGIS S.r.l.

employer_website: contact (at) aegishr.it

source: Anpal