Titolo di lavoro: ANALISTA DI PROCEDURE

Descrizione del lavoro:
MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities (see license N° G811S0011289) supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. As Sr professionals in Human Resources we leverage our professional network as well as MSX International global network and organization to execute Recruiting and Selection, Orientation & Assessment Centre, Development plan designing activities. We are proud of our experience and automotive best practices, the state-of-the-art technology and the in-depth information that will help you to boost your company's efficiency and profits. MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com We are currently looking for a: “Coach – Automotive” Purpose of the Position The Coaches will ensure effective program delivery as well as reporting program status update, according to the project’s requirements. They’ll provide our client effective support in strategy and action plan implementation to create customer engagement and added value that work. They will assume full commitment, interact with the assigned dealers’ network, handle daily staff, prepare and give presentations, and contribute to customer satisfaction. Duties and Responsibilities: • Utilize MSXi methodology and practitioner guidelines to deliver high-quality, branded service. • Analyze retailer customer satisfaction, business performance, process and personnel with the objective of identifying strengths and opportunities to improve. • In conjunction with retailer leadership and personnel develop and agree an action plan to tackle the areas of improvement. • Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mid-set within the retailer team with the main objective of improving customer satisfaction. • Follow up on the implementation of the agreed actions and measure results in terms of customer satisfaction. • Coach retailer personnel on how to improve customer handling process and attitude. • Develop retailer personnel leadership, team spirit and problem solving skills. • Any other tasks required to support the business from the operational perspective. Education, Competencies and Experience required • Bachelor’s Degree or equivalent work experience. • Previous experience in retailer coaching and / or after sales process improvement with the objective of proving customer satisfaction in the automotive industry are a must. • Experience with premium brands would be an advantage. • Certified coach by an industry recognized body will be a plus. • Proficiency in all MS Office tools is required. • Working knowledge Tableau or similar is preferable. • Comfortable with a fast pace of change, while ensuring continuity of current activities. • Ability to perform formal analysis and provide written interpretations of findings. • A flexible and yet structured and logical approach; able to handle multiple tasks, think and plan ahead and build in contingencies. • Excellent problem-solving skills coupled with the ability to understand complex inform

Ore per settimana: 0

Nome del datore di lavoro: MSX RICERCA E SELEZIONE S.R.L.

Indirizzo datore di lavoro: Via Calvi,3 00040 LAZIO, ,

Il numero di telefono di lavoro: +3906916371

Numero di FAX Datore di lavoro: +390691251113

Età minima: 16

Età massima: 65

Job breve descrizione:
Specialisti delle tecnologie dell’informazione e della comunicazione

Nazione: Italia

Regione: Lazio

Durata del contratto: Temporaneo

Tipo di contratto: Tempo pieno

Istruzione richiesto:
Formazione superiore, compresa quella universitaria

Esperienza: Non richiesta

Fonte di offerta di lavoro: Ministero del Lavoro, Italy

Patente di guida:
Automobile sino a 8 passeggeri; autocarro sino a 3,5 tonnellate

Come applicare: Lettera + CV al C.E. di CONTATTO