id: MzIyNjAyIDE3

reference: 322602

documentId: 322602

connectionPointId: 17

Titolo di lavoro: ADDETTO AL CUSTOMER SERVICE

Descrizione del lavoro:
Greentalent, recruiter specialised in search and selection of professionals and managers in the Energy, Engineering and Environment market, on behalf of a multinational company, leader in designing and manufacturing highly-engineered products for minerals, oil and gas, and power industries, is looking for a:

Technical Support – Rotating Equipment

Key Responsibilities and Specific Accountabilities:
•	Provide accurate, timely, and advanced technical information, advice, and assistance regarding WG’s products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships.
•	Communicate with customers and clients to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services.
•	Undertake research, adapt established procedures, and develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases. 
•	Support the team of Field Service technicians during their on-site activities
•	Use databases to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. 
•	Coach less experienced help desk staff to help them respond to customer enquiries accurately and promptly.

Job Knowledge / Education and Qualifications:
•	High school diploma or Bachelor degree in Mechanical, Aeronautical, Environmental Engineering or similar.
•	Previous experience in similar position, preferably in other pumps/compressors/turbines OEMs and/or Service companies in the O&G and/or Power Generation Industry.
•	Previous experience in R&D department in order to understand the technical problem and develop solution to solve it.
•	Problem analysis and solving attitude.
•	Time consciousness and right sense of urgency. 
•	Good communication and interpersonal skills. 
•	Open mind and flexibility in facing unexpected and/or challenging situations.
•	Ability to report problems in a clear, documented and logical way.
•	Self- control and discipline.

Location: Milan Area
Aegis guarantees equal opportunities (L. 903/77) - Aegis Srl, AUT. MIN. Prot. 26543 D. Lgs 276/03.

Per candidarsi si rimanda al seguente link: https://form.greentalent.it/campaigns/candidatura.asp?c=2498&seq_campaign=DAF13F8688BD408FAEB8F175FE28E693

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: temporary

contractTypeCodes_0: fulltime

Nome del datore di lavoro: AEGIS S.r.l.

employer_website: contact (at) aegishr.it

source: Anpal